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1705-3850: Technical Expert CCC (m/w), München

Published at 2017-12-06

- Implementation / optimization of complex Contact Center solutions
- Move Contact Center Solution from Data Center in Munich to Data Centers in Frankfurt and Paris
- Standardization and automation of Contact Center workflows and routings
- Collaboration and coordination with involved providers and stakeholders
- Consultancy of Test period and Roll-out
- Create and maintain project documentation, presentations and reports
- Consulting in customer and provider workshops
- Provider steering and Controlling

Aufgrund kundeninterner Compliance-Vorgaben können wir bei diesem Projekt nur Berater anbieten, die bereit sind, bei der STI Consulting GmbH in Festanstellung zu gehen.

Must-haves:

- Profound experience in Configuration / Adminstration of Call Center Solutions based on Cisco Call Manager
- Experience in Provider Management